cv668's Privacy Policy
Full details on how your personal information is collected, stored, and kept safe are provided here.
This Privacy Policy ("Policy") applies to all users of the cv668 platform's services. By accessing our site or creating an account, you are considered to have agreed to all the terms of this Policy. Please read this document carefully.
Introduction & Purpose
cv668 is a trusted online casino and betting platform operating for users in Bangladesh. We believe that protecting the privacy of your personal information is one of our most important responsibilities. This Privacy Policy explains in detail what types of information cv668 collects, why it is collected, how it is used, and what measures we take to keep your information safe.
Using our platform means you are voluntarily and knowingly accepting the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact our support team.
What Information We Collect
cv668 may collect various types of information to run its services smoothly. This information is broadly divided into two categories: information provided by the user and information collected automatically.
2.1 Information Provided by the User
When you register on our platform or use our services, we may collect the following information:
- Full name and contact details (email address, mobile number)
- Date of birth — for age verification purposes (only users aged 21 or above may use the platform)
- Government-issued ID details for identity verification
- Financial transaction information — records of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer
- Messages and information you provide when contacting customer support
2.2 Information Collected Automatically
When you browse the cv668 website, certain technical information is collected automatically:
- IP address and device type
- Browser name and version
- Logs of which pages you visited and how long you spent on them
- Information collected through cookies and similar technologies
- Referral source — where you came from before arriving at our site
2.3 Cookie Policy
cv668 uses cookies to improve the user experience and ensure the site functions properly. Cookies are small data files stored in your browser. You can disable cookies by changing your browser settings, but doing so may cause some site features to not work correctly.
Use of Information & Purpose
cv668 uses the information it collects only for the following legitimate and necessary purposes. We do not use your information for unnecessary or unauthorised purposes under any circumstances.
- Account Management: To create, verify, and keep your account secure.
- Financial Transaction Processing: To process deposit and withdrawal requests and to prevent fraud.
- Age & Identity Verification: To confirm that users are at least 21 years old and to comply with financial security regulations.
- Customer Support: Our 24/7 live chat and email support team uses your information to resolve issues and answer your questions.
- Technical Improvement: To monitor and improve the performance of the site.
- Legal Compliance: To meet applicable legal obligations and ensure responsible gaming.
- Relevant Communications: To send important notifications related to your account or transactions.
We do not use your information to advertise third-party products or services, and we do not send you any marketing communications without your consent.
Sharing Information with Third Parties
cv668 does not sell or rent your personal information. However, in specific circumstances, information may be shared with trusted third parties to operate our services. These cases are as follows:
4.1 Payment Processing Services
To complete financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer, the necessary information may be shared with the relevant financial institutions. This information is used solely to settle transactions.
4.2 Technology Service Providers
Technology providers that help operate our platform may access information to a limited extent. All such service providers operate under strict confidentiality agreements and cannot use your information in any way beyond our instructions.
4.3 Legal Authorities
If required by legal obligation, court order, or a lawful request from a government authority, cv668 may be required to provide information in accordance with applicable law.
4.3 Fraud Prevention
Limited information may be shared with relevant authorities or agencies to detect and prevent fraud, money laundering, or other illegal activities.
Outside the cases mentioned above, cv668 does not share your information with third parties. In any instance of information sharing, we provide only the minimum information necessary.
Data Security Measures
cv668 applies the highest standard of security measures to protect your personal and financial information. Our platform uses SSL encryption technology, which keeps all data exchanged between you and our servers secure.
- SSL/TLS Encryption: All communications on the site go through encrypted connections, preventing third parties from deciphering the data.
- Secure Data Storage: Your information is stored on secure servers and protected by access control systems.
- Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
- Regular Security Reviews: Our technical team regularly monitors systems and conducts security checks.
- Restricted Access: Only authorised staff may access your information, and only when specifically needed.
- Fraud Detection: Automated systems monitor for unusual activity and block suspicious actions.
Although we take every precaution, it is not possible to guarantee complete security on the internet. We therefore ask you to keep your account password confidential and to notify us promptly if you notice anything suspicious.
Data Retention Period
cv668 retains your information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet legal obligations.
- Active Account Information: Retained for the entire period your account remains active.
- Financial Transaction Records: Retained for the period required under financial regulations.
- After Account Closure: Even after an account is closed, some information may be retained for a specified period for legal compliance and fraud prevention.
- Customer Support Communications: Communication history is retained to improve support quality and maintain records.
Once the retention period ends, or upon receiving a valid request to delete your information, we securely and permanently delete or anonymise that information.
Your Rights & Controls
cv668 believes you should have full control over your own information. As a user of our platform, you have the following rights:
7.1 Right to Access Information
You may ask us at any time what information we hold about you and how it is being used. To make this request, email us at [email protected].
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, contact us and we will correct it as quickly as possible.
7.3 Right to Request Deletion
In certain circumstances you may request that your personal information be deleted. However, information required to meet legal obligations may not be possible to delete.
7.4 Right to Object to Data Processing
You may object to marketing communications or certain types of data processing. We will respect your preferences.
- To exercise any of the above rights, contact our support team directly via live chat or email.
- We may need to verify your identity before processing your request.
- We will process valid requests within a reasonable timeframe.
Protection of Minors
cv668 is operated for individuals aged 21 or above only. We do not knowingly collect personal information from minors.
Age verification is in place at the time of registration. If for any reason we become aware that a person under 21 has provided information, we will immediately delete that information and close the relevant account.
If you believe someone you know who is a minor is using our services, please notify us immediately. To learn more about responsible gaming, visit our Responsible Gaming page.
External Links & Third Parties
The cv668 website may include content from game providers. These third-party services have their own privacy policies and we are not responsible for their data collection and usage practices.
We recommend that you read the privacy policies of Pragmatic Play, Evolution Gaming, JILI, Spribe, or any other game providers before using their services. cv668 is responsible only for its own data processing activities.
Policy Changes & Updates
cv668 reserves the right to change or update this Privacy Policy in line with improvements to its services, legal changes, or business needs.
- For any significant changes, we will publish a notice on the website.
- The updated policy will reflect the "Last updated" date.
- By continuing to use the service after changes have been made, you are considered to have agreed to the revised policy.
- If the changes are not acceptable to you, please contact us.
We recommend that you revisit this page regularly to stay informed about the latest policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We will respond as quickly as possible after verifying your identity.
Contact the Support Team
24/7 Live Chat — click the chat button at the bottom right of the site
Email: [email protected]
We provide support in both Bengali and English.
This Privacy Policy applies to all services on the cv668 platform. To learn about other terms of our services, visit the Terms & Conditions page. To learn more about responsible gaming, visit the Responsible Gaming page.